FAQ

KitaCon 2012 is being held from 13th - 15th April 2012.

KitaCon 2011 is being held at the Hilton Birmingham Metropole. For more information please see the Venue page.

The convention will run from 12 noon on Friday 13th April 2012, to midnight on Sunday 15th April 2011.

KitaCon has a capacity of 1000 members. This is not inclusive of guests, dealers and staff members. This cap may be increased to reflect demand.

See the Registration page. An email announcement will be sent to all members of Kitacon 2009 and 2010 when this happens.

Membership for all three days of Kitacon will cost £48 which includes access to all events (subject to age restrictions). This price does not include the cost of overnight accommodation (see below).

Yes. There is a minimum age of 16 for membership of the convention. Anyone under 16 will not be admitted. If you have any questions regarding this policy direct them to our Registrations Officer at [email protected].

There are two methods of payment for Kitacon 2012, either by Paypal or by Google Checkout. Cheques are only available to large group orders (8 or more). The online options allows anyone with a credit/debit card to pay and have their registration confirmed immediately, it is the preferable option for Kitacon.

Yes, you are required to present a form of photographic ID and proof of age in the name of your registration to the registration staff on arrival at the convention. The only forms of ID that will be accepted are:

* Passport
* Photocard driving license (full or provisional, must include photographic card)
* CitizenCard
* Prove It Card
* Validate UK Card
* Young Scot Card (the new version with PASS hologram, not the old one)
* Armed Forces photo identity card
* EU National Identity Card
* Other ID supported by the PASS scheme (with an authentic PASS hologram)

Expired ID is not accepted. We are also unable to accept Birth Certificates or old style driving licences.

See the venue page.

Yes, the hotel is a short walk away from Birmingham Internation Rail Station which is served by both Virgin and London Midland's Train Services. The Hotel is also extremely close to Birmingham International Airport from which there is a hotel bus service every 15 minutes.

Yes, there is limited parking on the hotel grounds for residents.

There will be 790 double rooms available on-site. These are allocated on a first-come-first-served basis. There are a number of other hotels within a short walking distance of the Hilton Birmingham Metropole. Please visit the Venue page for more details.

Onsite accommodation at the Hilton Birmingham Metropole costs £69.90 per night for single occupancy and £80.40 per night for double occupancy. You will need to quote "Kitacon" when making a reservation.

Accommodation booking is handled directly by the Hilton Birmingham Metropole (and not Kitacon). To ensure that you get the agreed convention room rates you must book using either through the special Kitacon Hilton website or over the telephone, the details of this will be provided one you have registered and paid for Kitacon.

Nearly all rooms within the Hilton Birmingham Metropole are accessible by lift, if any additional requirements are necessary these can be discussed with the hotel at the time of booking.

All convention events will be held on the ground floor of the venue, so access should not be a problem at any time. Please ask a member of staff if you require further assistance.

Yes, the hotel does offer a left luggage facility. This must be arranged directly with the hotel when it is required.

The hotel and the committee will not take any responsibility for luggage left unattended or lost at any point during the convention. If your items do go missing, please contact hotel reception or convention ops/staff members to see if it has been handed in.

Any room cancellations are at the discretion of the hotel and subject to any agreements made at the time of booking. All cancellation requests must be made directly to the Hilton Birmingham Metropole.

Posting your question in the "Questions & Answers" section of the KitaCon Forums is the fastest way to get an answer from a member of Staff. Common questions will be added to this FAQ.